If you do not see the answer to your question here, please email or call us with your question.
How long does it take to get my order?
Once you place your order, we will send you a proof within 2 business days. If all the names are spelled correctly and you approve of your order, just pay online or you can call us at 909.987.3355 and pay over the phone. Once we receive payment, we will print and package your order, and it will either be shipped off the next business day or ready for pick up at the next pick up night. Our pick up nights are Wednesdays and Thursdays from 4pm-7pm and Fridays from 2pm-8pm.
When can I pick up my order?
Our pick up nights are Wednesdays and Thursdays from 4pm-7pm and Fridays from 2pm-8pm. If you pay Monday by noon, you can pick it up on Wednesday's pick up night. If you pay by Tuesday at noon, you can pick it up on Thursday. If you pay by Wednesday at noon, you can pick it up on Friday. Any payments received after Wednesday at noon can be picked up the following week or a rush fee will be applied if you would like it that same week.
Can I have my order shipped? How much would it cost?
Yes. We ship our products via FedEx and it typically takes about 3 business days to arrive at your doorstep. It costs $10 for banners or pennants and $20 for the combo package.
I need my banner for Saturday morning, and it's 6pm Thursday night! Can I get my order rushed?
Yes. We can do a rush order for an additional fee. Call our office at 909.987.3355 for rush order fees.
How do I pay?
You can pay online or over the phone using your credit card or PayPal account. If you would like to pay in cash or check, please call our office at 909.987.3355 to schedule a time to drop it off at our office.
Can I see my banner before I pay for it?
Yes! Because it is all digital, we will send you a proof to make sure all the names are spelled correctly before you pay. Once you approve of your order, you can just pay online or by the phone, and you’ll have your order shipped the next day or ready for pick up at the next pick up night.
What is included in the banner design?
Each banner has a main image, background, team name, player’s first names over an icon, and coach’s, assistant coach’s, team mom, and sponsor’s names. Pennants have the team name, background, main image, and player’s first name on each pennant. Stickers are the same as the pennants only smaller.
What if I have my own image to put on the banner?
We can print anything you’d like; however, because everything we print is so large, we require a large digital image. The file requirements for an image to look good and not pixelated are a high definition image with a minimum of 300dpi (dots per inch) and 1200 pixels wide. If you would like for us to re-do the image you have to make it the size and resolution to print, there would be a custom design fee.
Do I have to design my own banner and send it to you to print?
With the
Database you can select the design you want and we’ll piece everything together. Just select the design you’d like on the
Order Form.
My sponsor wants their logo on the banner. Can you print their logo?
Yes. We can print a sponsor’s logo on your banner. However, because it is being blown up to a 3’x5’ banner, the larger the image, the better. For the image to look normal, the minimum file requirements are a digitally generated image file, 300dpi, and at least 800px in size.
What type of material do you use?
We use a durable, matte vinyl material that is waterproof and reduces glare in the sun...or on picture day too!
How do I hang my banner and pennants?
Our banners and pennants are grommetted and come with rings to clip to the dugout.
Can I clean my banner?
Yes! With the waterproof vinyl, all you have to do is take a damp washcloth and wipe off the banner.
Are you the Dairy Queen people?
Yes, we are. We started our business airbrushing banners out of the owner's garage in Fontana, but last year we upgraded to digitally printed banners with our very own shop. Instead of having pickup nights at the Dairy Queen located on the north west corner of Archibald Avenue and Baseline Avenue in Alta Loma, we now have pick up nights at our shop. So come down and check out how we've grown!
